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Customer Experience

Some Thoughts on the Gartner Digital Experience Platforms (DXP) Magic Quadrant for 2025

It’s been a few months since the Gartner DXP Magic Quadrant for 2025 was released, and there has already been some very well-researched commentary and discussion from vendors. So, rather than repeating the excellent work of others, I want to highlight a few of the core concepts and where the DXP market is headed. First, each and […]

Categories
Web Content Management

Should “Web Content Management” even exist as a category anymore?

One of the challenges facing customers and analysts (and vendors!) is the ever-changing definition of what a Web Content Management system even is. Tony Byrne has discussed this fragmentation in some detail. In particular, I like his characterization of “products” (which often do one thing well) vs. “platforms” (which often don’t do a single task […]