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Web Content Management

CMS Critic contribution: Forrester DXP Wave 2025

I saw down with Matt Garrepy of CMS Critic to continue the tradition of discussing new analyst reports as they are released. The agentic revolution we saw emerging at MACH Alliance’s Composable Conference this year is now the primary evaluation criteria. Only 9 vendors made this year’s cut—down from 15 in 2023—and agent orchestration capabilities […]

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Appearances

Vendors are from Mars, buyers are from Venus: Post-Therapy discussion

After my presentation at the Boye & Co CMS Connect event in Montreal, Akshay Sura of Konabos and I discussed the session including the complexities and challenges in the acquisition and evaluation of Content Management System (CMS) software: Difficulty in CMS Acquisition (1:16-2:00): Mark highlights that evaluating and acquiring CMS software is surprisingly difficult. This difficulty […]

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Appearances

Boye & Co presentation: Vendors are from Mars, buyers are from Venus

Ever wonder why CMS pricing is so opaque?Or why there isn’t a universal standard for content modelling?Or why do most vendors ignore authoring experience in favour of shiny new features? Or why RFPs rarely lead to the outcomes and expectations either side has? Allow me to provide the benefit of over 20 years experience working […]

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Appearances

How composable CMS powers seamless Omnichannel engagement

Ben Thomson and I discuss all things CMS implementation-related. We discuss how composable CMS helps create seamless omnichannel experiences by breaking down silos within organizations (2:26) and between different channels (2:51). Key points include: Acknowledging performance trade-offs when moving to composable architecture, primarily concerning team workflow adjustments rather than front-end speed (44:50). The evolution from page-based content […]

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Appearances

Composability Isn’t a Cure-All — It’s a Choice

In this episode of CMSWire TV’s Digital Experience Show, Dom Nicastro and I have a frank discussion on the realities of composability and AI’s slow maturation in digital experience platforms.

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Customer Experience

Some Thoughts on the Gartner Digital Experience Platforms (DXP) Magic Quadrant for 2025

It’s been a few months since the Gartner DXP Magic Quadrant for 2025 was released, and there has already been some very well-researched commentary and discussion from vendors. So, rather than repeating the excellent work of others, I want to highlight a few of the core concepts and where the DXP market is headed. First, each and […]

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Customer Experience

Is Your AI Content Management Strategy Ready for the New Era?

Understanding content management as a practice will become more critical for organizations. The Gist I have always said that content management systems (CMSs) have a multiplier effect on existing organizational maturity and practices. If your AI content management strategy and operations are already running smoothly, a good CMS implementation will make that faster and more […]

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Customer Experience

Thoughts on the Forrester DXP Wave 2023: Don’t Judge an Analyst Report by its Infographic

When a new analyst report comes out, it’s a bit like Oscar season among CMS/DXP vendors. Not only do employees at the “winning” vendors get a rare opportunity to crow on LinkedIn and thank everyone who made it possible – because bragging about revenue is gauche – but it also gives those of us in […]

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Appearances

CMS Kickoff 2024

I’ve been attending J. Boye events for a few years now – my first being four years ago in Florida. Things slowed a bit during the pandemic, but Janus regularly delivers interesting content and perspective from his expert members and those outside his community. I’m looking forward to attending the CMS Kickoff in January 15-17 […]

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Appearances

The True Cost of Content: Expert Insights on Pricing Strategies in SaaS CMS

Join our expert-led roundtable, where we delve into the dynamic world of SaaS CMS pricing models. Discover how pricing influences content architecture, what ‘content requests’ really mean, and how to navigate the transition from WCM to DXP. We’ll tackle the tough questions on API costs, the role of CDNs, and how to forecast for a […]