Mark Demeny

  • Home
  • About

forrester

Customer Experience

Customer Experience and “Customer Experience Platforms” – making it actually work

About a month or so back, I wrote a fairly popular essay on customer experience and the central role that empathy plays. I also said these platforms (and any martech stack) have the potential to help transform customer experience, but that many of the tools enabled by these suites are Read more…

By Mark, 3 yearsNovember 25, 2019 ago
Contact
mdemeny@gmail.com

All blog photos are taken by myself and posted to my Flickr stream.https://www.thehomexpert.net/

Search
Topics
acquia (7) adobe (11) AEM (2) amplience (1) automattic (5) bloomreach (4) ccms (1) cdp (2) cmp (3) contentful (10) contentserv (1) contentstack (7) covid-19 (1) dxp (1) episerver (4) forrester (1) google (1) headless (3) hubspot (3) LAMP (1) magnolia (1) mobify (1) mParticle (1) nacelle (2) opentext (1) oracle (1) percolate (1) portals (1) product management (1) salesforce (7) SAP (3) segment (1) seismic (1) shogun (2) showpad (2) sitecore (10) squarespace (1) stackbit (1) teamsite (1) twilio (1) uberflip (1) wcm (8) web publishing (1) wix (4) wordpress (2)
  • About
  • Newsletter sign-up
Hestia | Developed by ThemeIsle
 

Loading Comments...